Privacy Policy
Last Updated: May 4, 2025
Introduction
Welcome to StoryGold ("we," "our," or "us"). At StoryGold, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our custom jewelry design services.
Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Create an account
- Place an order
- Sign up for our newsletter
- Contact our customer service
- Participate in surveys or contests
- Use our custom jewelry design tools
This information may include:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information
- Design preferences and jewelry customization choices
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type
- Operating system
- Referring URLs
- Pages viewed
- Time spent on pages
- Links clicked
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Create and manage your account
- Communicate with you about orders, products, services, and promotions
- Improve our website, products, and services
- Respond to your inquiries and provide customer support
- Comply with legal obligations
Data Sharing and Disclosure
We may share your information with:
- Service providers who assist in our business operations (payment processors, shipping companies, etc.)
- Professional advisors such as lawyers, accountants, and insurers
- Government authorities when required by law
- Potential buyers in the event of a business transition (merger, acquisition, etc.)
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate or incomplete information
- Deletion of your personal information
- Restriction or objection to processing
- Data portability
- Withdrawal of consent
To exercise these rights, please contact us at [email protected].
Cookie Policy
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings and other tools.
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information when transferred internationally.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
StoryGold
Email: [email protected]
Address: 279 Diamond St, San Francisco, CA 94114
Phone: (973) 699 0052
Chrome Extension Privacy Policy
This Privacy Policy describes how StoryGold ("we", "our", or "us") collects, uses, and shares information in connection with your use of our Chrome extension.
Information We Collect
Information You Provide
- Customization Preferences: We collect information about your jewelry customization choices, including ring sizes, necklace lengths, bracelet lengths, and additional customization requests.
- Favorited Items: When you mark jewelry items as favorites, we store this information to help you keep track of items you're interested in.
- Shopping Cart Data: Items you add to your cart are stored to maintain your shopping session.
Information Collected Automatically
- Image Data: When you select an image for customization, our extension processes that image to provide jewelry recommendations. The image may be temporarily stored to facilitate this process.
- Browsing Context: We collect the URL of the page you're viewing when you use our extension to provide context for your customization requests.
- Usage Data: We collect information about how you interact with our extension, such as which features you use and how frequently you use them.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our extension functionality
- Process and complete your customization requests
- Recommend jewelry items based on images you select
- Save your preferences and shopping cart between sessions
- Analyze usage patterns to improve our service
- Communicate with you about your requests and orders
Data Sharing and Disclosure
We may share your information in the following circumstances:
- With our service providers who help us deliver our services
- To comply with legal obligations
- To protect the rights, property, or safety of StoryGold, our users, or others
- In connection with a business transfer, such as a merger or acquisition
We do not sell your personal information to third parties.
Data Storage and Security
Information collected through our extension is stored using browser storage mechanisms and cookies. This data is primarily stored locally on your device, with some information synchronized with our servers to provide the customization service.
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
Your Rights and Choices
You can:
- Access, update, or delete your information by clearing your browser data
- Opt out of certain data collection by adjusting your browser settings
- Uninstall the extension at any time to stop all data collection
International Data Transfers
Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the "Last Updated" date.
California Privacy Rights
If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). For more information about these rights and how to exercise them, please visit our California Privacy Rights page.
Children's Privacy
Our extension is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.